There are countless Amazon sellers who run their stores exclusively on the platform. Even today, there are issues that Amazon sellers can run into (the same way with customers). But what if you run into issues yourself?
Fortunately, you have Amazon Seller Support to help you out. We’ll be taking a look at an in-depth look at Amazon Seller Support and how you can contact them in the event if you have a question, comment, or concern. Before you reach out to Amazon Seller Support, you can also consider using IO Scout’s personal assistant.
If you are running into some issues with your Amazon business, IO Scout’s personal assistant is your first line of defense. They can be able to solve the issues you may have and make some suggestions. If they can’t seem to fix the problem, they’ll likely suggest that you reach out to Amazon Seller Support.
Either way, you can harness the power of IO Scout’s personal assistant. In fact, it’s the only tool for Amazon Sellers that have a personal assistant with someone on the other end 24 hours a day, seven days a week. Why settle for anything less?
With that said, let’s discuss Amazon Seller Support and what they can do for you:
What is Amazon Seller Support?
Amazon Seller’s Support has plenty of responsibilities. One of them is helping those who registered to become sellers. So they’ll help them through the process and they’ll eventually get approved.
Beyond that, they help sellers with issues they may have in terms of selling items on Amazon. Trouble with the delivery or shipping? Well, there’s a good chance that Seller Support can help.
If the customer has an issue with the seller, Seller Support will step in if and when needed. You’d be surprised by what Amazon Seller Support can for the people that make Amazon what it is today. It’s no wonder why it is one of the most trusted eCommerce platforms on the web today.
What is Amazon Customer Care?
Amazon’s Customer Care deals with customer service for Amazon shoppers. If customers have an issue with an order, getting a package late, or dealing with something that is out of the ordinary with their orders, the Amazon Customer Care team can help.
Customers can be able to contact Amazon via telephone, email, or live chat. Whatever the customer prefers, they’ll use it. Amazon Customer Care will handle all the refund and return requests so you the seller doesn’t have to.
One of the major reasons why many eCommerce sellers choose Amazon is because it takes the stress off of them when it comes to returns, refunds, and the like. If you are starting out with eCommerce, but don’t want to deal with the frustration of returns, refunds, angry customers, etc. then Amazon just might be the platform you want to use.
What is Amazon Seller Central Phone Number?
Unfortunately, there is no direct phone number that sellers can call in the event of trying to contact Amazon Seller Central. This might be discouraging for many sellers.
There is also no direct line for sellers to contact Amazon’s customer care team either. Based on what we’ve dug up, sellers need to login to their account and request the contact information. One way to contact them is via email.
Some claim that Amazon Seller Central does have a phone number, but the chances of getting someone on the other end is hit or miss. You might want to find alternatives if you don’t want to waste time with the games of “phone tag”. Email might be your best option in any event.
Best way to contact the support team
If you want to contact the support team, here are the steps that you need to follow:
- Sign in to your Amazon Seller’s Account
- Choose the problem that you are struggling with. There are two options that you’ll choose from: Selling on Amazon or Advertising & Stores
- After selecting your issue, you’ll be redirected to a page where you’ll find frequently asked questions and a search function
- Find the question you may have. There are commonly asked questions that may be relevant to your issue. If you can’t find the question, then use the search function
- If you can’t find the answer to your problem, use the “Other accounts issue” option
- Choose the language you wish to use before contacting the support team
- Choose between email, chat, or phone. If you choose the “email” option, type out the issue you’re facing and submit the email. If you choose the “phone” option, you’ll need to select your country and dial the phone number listed. You have the option to choose the checkbox that indicates that your issue is urgent
How to contact Amazon Support directly
As mentioned, there are three ways to contact Amazon Support directly. You can choose between email, chat, or phone. Be sure to choose the preferred language (or your home country if by phone) before you directly contact them.
Your response or wait time will vary depending on the number of emails and calls that have been received by the support team. If you are sending an email, a response will be sent to you within 24 hours. Wait times if you’re on the phone may vary.
Final Thoughts
As an Amazon seller, you deserve a support team that can help you with all of your issues surrounding your Amazon business. However, most of the issues can be solved by using IO Scout’s personal assistant. If anything, we suggest that you use Amazon Seller Support for any issues that your personal assistant can’t solve.
While there are ways to contact them directly, it may seem like you’re jumping through flaming hoops just to get a solution. In the event that you wish to contact seller support, choose a contact option that you are more comfortable with. If you don’t want to wait by the phone for a long period, you have the option to leave an email.
